How can we help?
For help with gameplay, purchases, account access or an advertisement, contact Volchron Studio. We normally reply in English or Turkish.
EMAIL SUPPORTBefore you contact us
Purchases and Gems
Restore a purchase
- Open Settings → Gem account.
- Sign in to the same verified game account that made the purchase.
- Return to Settings and select Restore Purchases.
Non-consumable purchases stay with their original game account. Gem packages are consumable; their remaining balance is recovered from that account instead of granting every old transaction again.
A purchase is missing or pending
Keep the app online and signed in to the original game account, then reopen the Gem boutique. Do not repeat the payment while App Store still shows the first transaction as pending. If the balance does not reconcile, email support with the details above.
Request a refund
Apple processes App Store payments and decides refund requests. Use Apple's official purchase support for a payment refund. If Apple confirms a refund, Umbrella reconciles the related Gems and eligible inventory on the original game account.
Account access and deletion
Changed device or reinstalled
Sign in with the same Apple identity or verified email game account. Your account-backed Gem balance and eligible purchases remain attached to that game account. Device-only gameplay progress may not transfer.
Delete the game account
Open Settings → Gem account → Delete account. A pending transaction may need to finish reconciling before deletion completes. Deleting a game account does not cancel an App Store subscription.
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To report an inappropriate advertisement, open Settings → Report an inappropriate ad. Umbrella prepares a support message for you to review and send; it does not send an email automatically.